There are two essential rules to management. First, the customer is always right. Second, they must be punished for their arrogance.
The Dilbert Principle: The most ineffective workers are systematically moved to the place where they can do the least damage: Management.
Workplaces are like septic tanks: All the biggest lumps eventually rise to the top.
A customer walked into our store looking for Christmas lights. I showed her our top brand, but, wanting to make sure each bulb worked, she asked me to take them out of the box and plug them in. I did, and each one lit up. "Great," she said. I carefully placed the string of lights back in the box. But as I handed them to her, she looked alarmed. "I don't want this box," she said abruptly. "It's been opened."
Customer to Waiter: "This is the third time I'm asking you, do you serve pigs in here?!" Waiter: "Sir Please sit down, this is the 100th time I telling you, we serve everyone here."
An aching back sent me stumbling to the drugstore for relief. After a search, I found what I was looking for: a selection of heating pads specifically for people with back pain—all on the bottom shelf.
At the clothing store where I work, I make it a point of pride to give customers my unvarnished opinion. One day, when a man emerged from the fitting room, I took one look at him and shook my head. "No, no," I said. "Those jeans look terrible on you. I'll go get you another pair." As I walked away, I heard him mumble, "I was trying on the shirt."
Most of our music store customers have a story about their old vinyl collection. Once, a man asked how much a record cost. My coworker quoted him the price, then added, "But there's a surcharge if we have to listen to how your mother made you throw out all your old vinyl records."
I decided to grab a burger at a drive-thru. There were no cars in sight, so I rolled up to the pay window. "We're still serving breakfast. And you have to order at the speaker," the clerk scolded. I drove all the way around the building to the squawk box and ordered a breakfast sandwich. "I'm sorry," she said, "we are now serving lunch."
Me driving by a Taco Bell. Sign: Now Hiring Managers. Two weeks later: Sign: Now Hiring Managers. Background Checks Required.
The new office-boy came into his boss's office and said, "I think you re wanted on the phone, sir." "What d you mean, you think?" demanded the boss. "Well, sir, the phone rang, I answered it and a voice said is that you, you old fool?"