There are two essential rules to management. First, the customer is always right. Second, they must be punished for their arrogance.
A woman called our airline customer-service desk asking if she could take her dog on board. "Sure," I said, "as long as you provide your own kennel." I further explained that the kennel needed to be large enough for the dog to stand up, sit down, turn around, and roll over. The customer was flummoxed: "I'll never be able to teach him all of that by tomorrow!"
I provide technical support for the computer software published by my company. One day, over the phone, I was helping a customer install a product on a Macintosh. The procedure required him to delete an old file. On the Mac, there is an icon of a trash can that is used to collect items to be permanently deleted. I told the customer to click on the old file and drag it to the trash. Then I had him perform a few other steps. As a reminder, I said, "Don't forget to empty the trash." Obediently he replied, "Yes, dear."
When our air conditioner broke down, we called for a serviceman to come and take a look at it. It turned out to be a high school classmate of my husband's named Love. He said next time we needed any repairs to ask for him. The next year when we needed service again, we requested Mr. Love. I took the day off from work and waited for him to arrive. After he had worked on our air conditioner, he left his work order behind. It had my name and said: "Wants Love in afternoon."
When I arrived at a hotel in order to fill in my identities I noticed the word "sex" so I wrote: YES PLEASE.
At the clothing store where I work, I make it a point of pride to give customers my unvarnished opinion. One day, when a man emerged from the fitting room, I took one look at him and shook my head. "No, no," I said. "Those jeans look terrible on you. I'll go get you another pair." As I walked away, I heard him mumble, "I was trying on the shirt."
I was looking at the pies offered by a nearby café. They had cherry, apple, berry, peach, and Herman's. "What type of pie is Herman's?" I asked the waiter. "Apple," he said. "Then why is it called Herman's pie?" "Because Herman called in to reserve it."
Ad from a printer I will not be doing business with: "We offer a full line of pricing options that will meet or exceed your printing budget."
Mary goes to the post office to buy 50 stamps for her Hanukkah cards. "What denomination?" asks the postal clerk. Mary thinks a second before replying, "Give me six Orthodox, 12 Conservative, and 32 Reform."
I sent a reminder to a client that it was time to visit the eye doctor. He called back to inform me that he would not be coming in because, as he put it, "I have a new obstetrician."